Shipping Policy

Effective date: August 7, 2026

We ship only to addresses in the United States. Every simplegrocer order includes free shipping with no minimum purchase.

Order preparation

Normal processing takes 1–3 business days for payment review, picking, packing, and handoff preparation. An order received after 5:00 PM America/Los_Angeles, on a weekend, or on an applicable holiday begins on the next business day. Processing time and transit time are not the same.

Two parts of delivery

Processing covers preparation inside the store operation; transit begins only after the package is handed to the carrier. This page applies specifically to simplegrocer and its selection of sponges, scouring pads, vacuum products, and practical household-cleaning supplies.

Carrier travel time

Estimated carrier transit is 4–8 business days after handoff. Combining the normal processing and transit ranges gives an estimated 5–11 business days from the start of processing, although weather, address, carrier, volume, and service disruptions can extend the timing.

Exceptions to the estimate

If a package is materially delayed, we will provide the choice required by law, which may include agreeing to the delay or cancelling for a full refund. Contact us about loss, damage, a delivered scan with no package, incorrect items, or missing contents. The customer will not be charged return shipping to resolve those problems.

Following the package

A tracking number is provided when the order ships. The first carrier scan may take time to display. Contact us if tracking remains unchanged for several business days.

Delivery-address responsibilities

Review the address before placing the order and contact us immediately about a correction. A change is not guaranteed after processing begins. Items may travel in separate parcels, and each available shipment receives tracking.

Cancellation and the 30-day return policy

Cancellation can be requested before shipment. After carrier handoff, use the Refund Policy, including its 30-day return window, exchange option, and free prepaid return label for an approved return.

Store contact record

simplegrocer
Email: Support@simplegrocer.shop
Phone: 205-337-8270
Physical address: 428 Perkins Landing Cv, Columbiana, Alabama, 35051, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).